Boston, MA–CRICO Strategies (now Candello), a division of CRICO, and the I-PASS Patient Safety Institute, today jointly announce their partnership, resulting from the numerous synergies shared by the companies’ missions. Through analytic and consultative capabilities of CRICO Strategies and the implementation of the I-PASS solution, hospitals have the data and expertise needed to enact and sustain improved communication initiatives.

CRICO Strategies combines powerful analytic tools with consultative assessment and services to identify key factors involved in patient harm by analyzing medical malpractice data. Its Comparative Benchmarking System (CBS) database currently contains more than 400,000 claims representing approximately 30 percent of all US medical malpractice claims. A recent CBS analysis showed that communication was a factor in 30 percent of all cases, of which 57 percent involved provider-provider communication failures. I-PASS provides a state of the art, actionable learning and sustainment tool to bridge communication gaps between providers.

“It’s clear from our claims data that communication breakdowns drive medical error and patient harm,” says Dana Siegal, RN, CPHRM, CPPS, Director of Patient Safety and interim AVP at CRICO Strategies. “When information gets lost between the individuals who have it and those who need it, a cascade of events can result, many leading to serious patient harm and even death,” continued Siegal.

In a large, multi-center study published in the New England Journal of Medicine, implementation of the I-PASS handoff methodology was associated with a 30 percent reduction in medical errors. The I-PASS Patient Safety Institute, Inc., provides a comprehensive set of cloud-based tools to support the implementation and sustainment of I-PASS—considered the gold standard of communication for effective signout1during transitions of medical care.

“This partnership speaks to the shared missions of each company working to improve patient safety,” says Christopher P. Landrigan, MD, MPH, Co-founder and Board Member, I-PASS Patient Safety Institute. “CRICO supported the initial work of the I-PASS Study Group, which has evolved into a product and service to improve handoffs and patient safety, with the added benefit of driving down costs that are associated with medical errors,” continued Landrigan.

About the I-PASS and CRICO Strategies Bundled Offering

By undergoing an intensive risk assessment and leveraging CBS data hospitals will receive a comprehensive analysis on the root causes of their communication-related vulnerabilities. This baseline analysis provides the framework for implementing I-PASS throughout clinical care areas. The I-PASS Institute handoff program includes a customized program to meet a hospital’s needs, with access to certified mentors, simulation training on I-PASS, web-based apps to assess adherence, and customization of written handoff tools integrated into the electronic health record.

1. The Agency for Healthcare Research and Quality. 30 Jun 2017. Handoffs and Signouts.

About the I-PASS Patient Safety Institute, Inc.

The I-PASS Patient Safety Institute ( was founded in April 2016, with a mission to improve patient safety by expanding the use of the I-PASS handoff method—the result of a decade-long collaboration of researchers, hospitalists, and medical education specialists. To facilitate broad scale adoption of I-PASS, the I-PASS Institute developed customized, web-based solutions to enable more rapid adoption of the I-PASS methodology in various medical specialties. Additional tools are offered that support the daily needs of the clinical staff to reduce administrative time and allow clinical team members to spend more time on patient care.

About CRICO Strategies

CRICO Strategies is a division of The Risk Management Foundation of the Harvard Medical Institutions Incorporated, a CRICO company. Through participation in our national Comparative Benchmarking System (CBS), business, clinical, and patient safety leaders can leverage their malpractice data to identify clinical risks, benchmark against peers, and engage clinical leadership. CBS represents more than $25 billion in reserves and losses reflecting the medical professional liability experience of more than 400 hospitals and health care entities and 165,000 physicians from commercial and captive insurers nationwide.

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