About Candello

Candello is committed to illuminating the path forward for health care executives and clinical leaders, shedding light on the what, where, how, and why of patient harm and the financial losses associated with it.


What is Candello?

Candello is derived from the word candela, a unit of luminous intensity. Candello’s best-in-class taxonomy, data, and tools illuminate clinical and financial risk and reveal the root cause of error.

There’s Safety in Numbers with Candello’s data as it represents approximately one-third of all malpractice cases opened in the U.S. each year and reveals the deepest details behind decades of adverse events and financial loss.

Standing at the forefront of malpractice data and analytics, Candello pairs reliable and actionable findings with the expertise needed to reduce your risk, improve clinical outcomes, and help save lives.

  • A national database of medical professional liability (MPL) claims
  • Innovative leader in identifying trends in medical error, patient harm and financial loss
  • Built by CRICO, the MPL insurer of the Harvard medical institutions

Candello’s History

Candello is a division of CRICO, the captive insurer for all of the Harvard medical institutions. From its beginning, CRICO has implemented a data-informed approach to reducing medical error through clinical analysis of malpractice claims. That analysis is shared with member institutions to offer insights to their own patient safety initiatives.

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Candello (formerly CRICO Strategies) was established in 1998 to offer clinical risk intelligence products and services to national clients through a comparative benchmarking system.

Captive and commercial insurers across the country code and submit their medical professional liability (MPL) claims data to the Candello database. This trove of data represents one-third of all US MPL claims.

Organizations can leverage the knowledge and expertise of the Candello team through services for data analytics, risk assessments, fast and flexible self-service tools, and risk management services designed to reduce medical error and malpractice exposure. We help care leaders identify vulnerabilities so they can make data-informed decisions about targeted patient safety initiatives.

Candello’s work to eliminate health care risk is unmatched—it saves lives. We have a vested interest in anyone who can offer significant value to patient safety efforts; in this respect, Candello’s work with comparative data is more relevant than ever. Hiscox, Ltd, Bermuda



For more than 45 years, CRICO has provided its members a superior medical professional liability insurance program, complemented by an extensive collection of patient safety and educational resources and the Candello national comparative database of cases.

The CRICO Insurance Program: A group of companies owned by and serving the Harvard medical community. Our mission is to protect providers and promote safety.

CRICO works closely with organizational leaders and clinicians to provide members with the support they need in the aftermath of an adverse event. These comprehensive resources demonstrate our commitment to assist our organizations in delivering the safest health care in the world.


CRICO insures:
  • 16,600 physicians (including residents and fellows)
  • 35 hospitals
  • 140,000+ employees (nurses, physician assistants, technicians, etc.)

CRICO provides coverage for professional liability (medical malpractice), employment practice liability, general liability, and international MPL. Coverage follows a physician regardless of location or site of care.

In 1979, The Risk Management Foundation of the Harvard Medical Institutions Incorporated (RMF) was established to, among other things, implement a data-informed approach to reducing medical error through clinical analysis of malpractice claims. That analysis has been and continues to be shared with member institutions to offer insights to their own patient safety initiatives.

Through its uniquely neutral position within the Harvard medical community, CRICO has been highly successful convening clinical leaders from its member hospitals to discuss common areas of risk; reaching consensus on solutions that will be most effective in ensuring the safest possible health care environment for patients and providers. CRICO-supported researchers, armed with intelligence from an extensive database of MPL claims, have applied the clinically coded data to identify risk reduction solutions such as: simulation training, closed-loop communication, and checklists in surgical settings.

Driven by an interest to provide a more immediate impact on safety—mitigating the potential for repetition through real-time response to events—in 2010, the Academic Medical Center Patient Safety Organization (AMC) PSO was federally listed as a component Patient Safety Organization of RMF. Since it was established, the AMC PSO has diligently facilitated pursuit of patient safety activities, which include the sharing of best practices through published alerts and guidelines, and convening of health care leaders in response to emerging risks. As a national convener of clinicians and health care organizations, the AMC PSO uses analysis of safety events to create learning systems and improve patient safety.

More Detail CRICO’s Members

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