This case study describes how one organization, UMass Memorial Health Care in Worcester, Massachusetts, harnesses its deeply coded medical malpractice data and benchmarks its performance against national peers to catalyze clinical improvements. This strategy has proven successful in yielding positive change in such areas as ED ultrasound coverage, obstetrics communication, and airway management training. UMass Memorial’s ability to embed claims data use into its culture and to share learning across clinical services offers lessons for health care organizations of any size.

Watch the recording of this case study shared in a 2020 webinar.

UMass Webinar Recording

Key lessons from the case study are highlighted along with guidance for clinicians, risk managers, health care leaders and insurance professionals on reducing risk and improving outcomes by leveraging medical professional liability data.


  • Tim Slowick, Director of Claims Management, UMass Memorial Health Care
  • Janell Forget, RN, BSN, JD, Senior Director of Risk Management, UMass Memorial Health Care
  • Dana Siegal, RN, CPHRM, CPPS, Director of Patient Safety, Candello

Read the full-text peer-review study in the Journal of Healthcare Risk ManagementIf you do not have a subscription, the study is available for purchase.

Harnessing the power of medical malpractice data to improve patient care

Siegal D, Swift J, Forget J, Slowick T. Harnessing the power of medical malpractice data to improve patient care. Journal of Healthcare Risk Management. 2020; 39(3): 28-36.

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