Telehealth: The Virtual Frontier

The use of telehealth increased sharply with the onset of the COVID pandemic, requiring the healthcare system to adapt to considerable change and embrace innovation, while recognizing the potential for new risk management concerns.

Bringing clarity to the growing terminology and application of telehealth, this presentation takes advantage of Candello’s many years of coding telehealth MPL cases to apply lessons from past claims to the new and evolving risk issues.

Led by Dr. Adam Schaffer, Senior Clinical Analytics Specialist for CRICO and Attending Physician at Brigham and Women's Hospital, and Dana Siegal, Director of Patient Safety Services for Candello, this presentation focused on case specific attributes including specialties involved and contributing factors that help identify risk mitigation opportunities.


  • Providers (MDs, NPs, PAs)
  • Physicians and care teams including advanced practice clinicians
  • Clinical and executive leaders from health care organizations / clinical practices
  • Patient safety and risk management professionals
  • Risk and Claims Managers
  • MPL insurance leaders

View the Webinar Recording

Candello Members may access the recording and a PDF of the slides through the online Candello Community. No form submission required! For all non-members, please use the form below to view the webinar recording.


Adam-Schaffer-MDAdam Schaffer, MD, MPH, is a Senior Clinical Analytics Specialist, working with the data analytics team in the Patient Safety Department at CRICO. Dr. Schaffer continues to practice as a member of the Hospital Medicine Unit at Brigham and Women’s Hospital, where he serves as an attending physician on the inpatient general medicine services.

portrait of Dana Siegal

Dana Siegal, RN, CPHRM, CPPS, is the Director of Patient Safety Services for Candello, Solutions by CRICO, where she provides analytical and educational services to leading academic medical centers, community hospitals, and physician practices on the issues of medical liability and patient safety. She evaluates the risk profiles of health care organizations throughout the country, assessing where current vulnerabilities exist, and making recommendations for prioritizing action plans. Additionally, she provides detailed analysis of medical malpractice claims, with a specific focus on Diagnostic, OB, EHR, and Emergency Medicine.

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