We are pleased to introduce the first issue of Illuminating Risks, a quarterly publication for CBS Members. The publication is available in the online CBS Community.

Each issue of Illuminating Risks will explore one topic through the lens of the Candello data to shine a light on the what, where, how, and why patients are being harmed to help us all make data-informed decisions about a path forward.

Candello Members can access Illuminating Risks here: Community Resources Page


The inaugural issue of Illuminating Risks looks at patient behavior factors through the lens of medical malpractice data with frontline insights from Gordon Schiff, MD. It explores tactics to mitigate these issues, from communication to follow up and system processes.


Illuminating Risks of Patient Non-adherence to Recommended Care

Patients who are not cooperative in their care pose a befuddling challenge for clinicians and health systems. Non-adherence compromises a patient’s health and is a common complicating factor in malpractice claims. One in four medical professional liability (MPL) cases includes a patient-behavior factor that contributed to what went wrong.


“The courts no longer automatically buy the idea that it’s the patient’s fault they didn’t show up for their appointment,” notes Gordon D. Schiff, MD, Quality and Safety Director for the Harvard Medical School Center for Primary Care. “We have a responsibility to go the extra mile. If we fail to, we could be held liable.”



This publication is for all Candello Member organizations. If your organization is a Candello member and you would like access to the Community, please visit our Candello community page and request an invitation. By joining the online Community, in addition to access to this publication, you will also have access to webinar recordings, and other resources available to  Members.

Written By
Katy Schuler, MSc
Katy Schuler was the Marketing Manager for CRICO Strategies.
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