Using Candello data, this study examines the characteristics of malpractice claims which feature miscommunication.

By examining claims data the researchers were able to identify the frequency of communication errors as well as what type of error occurred. They found that claims featuring communication errors were also less likely to be dropped, denied, or dismissed than claims without these errors. Their findings indicate that communications errors are a significant cause of malpractice claims and pose a financial burden on the health care system.

Read the full-text of this study published in the peer-review journal, Journal of Patient Safety.


Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims

Humphrey KE, Sundberg M, Milliren CE, Graham DA, Landrigan CP. Frequency and nature of communication and handoff failures in medical malpractice claimsJournal of Patient Safety. 2021 Dec 15. doi: 10.1097/PTS.0000000000000937

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